Last updated: July 28, 2026
Live paid doors today are pay-per-doc (one-time) and rail products on the Plans page (credit packs and the Spine Pass). When a product bills monthly (Spine Pass and other live rail subscriptions), where a yearly plan is offered it is a discounted rate charged once for the year, and monthly is always offered alongside it, so nobody is ever forced into a year to use the product. Named monthly filefriend Personal / Pro / Business SKUs are not billed until they are wired.
Cancel your plan anytime from your account menu, in one click, with no retention maze. Cancellation stops all future billing. You keep access through the end of the period you've already paid for.
If you'd rather keep your vault intact, cancel your subscription in the Stripe customer portal (linked from your account). Cancellation stops future renewals; documents, signatures, and the audit trail on this device stay put so you can pick up later. In-app "pause that freezes Stripe billing" is not a separate live product control today, cancel in the portal is the honest stop-billing path.
Monthly charges pay for the month of access ahead and are generally non-refundable once the period has begun, but you can cancel anytime to stop any further charge. If something went wrong on our end (you were billed in error, or the service failed to deliver what it promised), contact us and we'll make it right.
filefriend's explore plan (3 documents/month + vault) never puts a card on file, so there's nothing to refund. Prefer not to subscribe at all? Pay per document instead, no membership required. Document download works the same way: nothing is billed for it, and we won't dress that up as a discount.
If you're in a tight spot, reach out. We'd rather pause your plan and keep your vault safe than see you charged for something you can't use right now. Email us and we'll find the right option.
Cancel or pause from your account menu, or email support@manymoats.com and we'll handle it with you.